Effective support services link our customers to DVA Laboratory Services
DVA Laboratory ServicesSM is dedicated to providing our customers optimal support in all areas of laboratory services. Our fully staffed Customer Support Department is available extended hours to answer questions and provide prompt issue resolution by phone or email. This support network is composed of laboratory and nephrology professionals whose objectives are to meet customer expectations by offering the most efficient and effective services in the industry.
DVA Laboratory Service’s Customer Support Team offers:
- Prompt response to all inquiries
- Dedicated facility liaison program
- Call tracking
- Training assistance by telephone
- Personalized follow-up phone call after each monthly draw
- Proactive contact for monthly supply orders
- Automated email "Ask the Lab" program
- Live customer support representatives
Hours of Operation
DVA Laboratory Services has expanded hours of operation to service our customers from all geographic locations across the nation.
6:00 a.m. - 9:00 p.m. (ET) Monday through Friday
6:00 a.m. - 4:00 p.m. (ET) Saturday
Corporate Alert Notification Hours of Operation
Critical value notification calls will occur during the following hours:
6:00 a.m. - 10:00 p.m. (ET) Monday through Friday
6:00 a.m. - 10:00 p.m. (ET) Saturday
Services
We specialize in the care of end stage renal disease patients and their test needs.
See our services »
Ordering system
Our services use Falcon LabTM to connect with nephrologists and dialysis centers. Learn more about Falcon Lab »
About us
Our team has over a decade of unique experiences servicing both large dialysis organizations and small physician-owned dialysis centers. More about us »
Contact us
DVA Laboratory Services, Inc.
3951 SW 30th Avenue
Ft. Lauderdale, FL 33312
Telephone: 1-877-200-3181
Fax: 954-585-1112